Office Coordinator

Office Coordinator

Pay: $20.00 - $24.00 per hour Hours: Monday through Friday, 8:00 AM to 5:00 PM

For more than 60 years, Field Plumbing & Heating has proudly served our community with dependable plumbing and heating solutions. As a third-generation, family-owned business, we value integrity, teamwork, and exceptional customer care.

We're seeking a highly organized Office Coordinator to help keep our daily operations running smoothly. This role is ideal for someone who enjoys coordinating schedules, communicating with customers, and finding solutions in a fast-moving environment. If you're detail-oriented, customer-focused, and thrive when juggling multiple priorities, we'd love to hear from you.

What We Offer

Comprehensive Benefits

• Competitive hourly compensation
• Medical, dental, and vision coverage with 75% of premiums paid by the company for employees and dependents
• 401(k) plan with up to a 4% employer match
• Paid vacation time
• Paid sick leave
• Paid holidays

A Workplace That Invests in You

• Stable, full-time employment year-round
• Long-standing family-owned company with a strong reputation
• Collaborative and supportive team culture
• Professional growth opportunities within an established organization

Position Overview: As our Scheduling Coordinator, you will play a key role in connecting customers with our field technicians. You'll manage service appointments, optimize technician schedules, and ensure clear communication between the office, customers, and field staff.

Key Responsibilities

• Coordinate technician schedules based on availability, location, and expertise
• Manage daily service appointments to maximize efficiency and customer satisfaction
• Communicate appointment details and arrival windows to customers
• Support technicians with scheduling updates and route adjustments throughout the day
• Respond quickly to urgent service requests and changing priorities
• Answer incoming calls and provide exceptional customer service
• Maintain accurate scheduling records and customer information
• Collaborate with office personnel and field teams to ensure timely completion of work orders

Qualifications

Required

• Minimum of 2 years of customer service experience
• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Proficiency with computers and scheduling software
• Ability to prioritize tasks and work effectively in a fast-paced setting
• Experience handling high call volumes and multi-line phone systems
• Strong attention to detail and problem-solving skills

Preferred

• Previous experience in dispatching, scheduling, service coordination, or a similar role
• Experience in the plumbing, HVAC, construction, or home services industry
• Familiarity with ServiceTitan software
• Knowledge of local service areas and route planning

Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment