Service and Warranty Advisor

Description:

The Service and Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry -level, frontline role and is frequently the callers' first contact for service.

Duties & Responsibilities:

• Tier I technical support to provide general troubleshooting 
• Required complete and thorough documentation of all calls 
• Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. 
• Required to Dispatch Service technicians based on the issue. 
• Research and bring to the attention of the leadership team problems and or concerns. 
• Other duties as assigned. 

Requirements:

Position Requirements: 

• High School/GED or equivalent relevant experience
• 2-3 years of recent experience in a technical support positions preferred but not required
• Product Knowledge
• Excellent written and verbal communications skills. 
• Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical