Housekeeping Supervisor - Boulan Hotel

Overall Scope & Responsibility:

Supervise the overall functions of the Housekeeping Department. Ensure room and inventory control. Work closely with Front office department to meet guest requests and hotel demand.

Essential Duties:

• Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
• Inspect rooms, showrooms, VIP and suites.
• Complete reports, verify status reports; report clean suites to hotel front desk
  • and/ or load into automated property management systems.
• Communicate discrepancies with Front Desk.
• Monitor payroll reports and work schedules.
• Monitor lost and found program.
• Ensure stock rooms and carts are maintained with proper supplies.
• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Promote team member loyalty and empowerment.
• Communicate and coordinate with Engineering the repair and maintenance
  • programs as related to guestrooms and public areas.
• Monthly linen inventory.
• Ensure special guest requests are followed though.
• Manage the daily flow of the Department.

Job Knowledge, Skills, & Abilities

• Excellent communication, interpersonal, and organization skills.
• Must be able to carry 10 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Consistent record of meeting sales, customer service and operations objectives.
• Proven ability to influence a team and achieve results.
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.

• Fluency in job related English both verbal and non-verbal.
  • An appreciation and respect for the diversity of all individuals in the workplace.
  • Ability to handle pressure and work in a fast paced environment.
  • Excellent management and leadership skills.
  • Must be able to work days, evenings, and weekends as necessary.