ChromeOS Support Specialist

Description:

 

We are seeking a detail-oriented and proactive ChromeOS Support Specialist to join our IS operations team. In this role, you will be the backbone of our end-user ecosystem, managing the entire lifecycle of enterprise/educational devices and administering our Google Workspace environment.

You will balance hands-on technical support with rigorous asset management, ensuring that our fleet of Chromebooks, peripherals, and cloud infrastructure remains secure, organized, and fully operational for all end-users.

Requirements:

 

1. Google Workspace Administration

• Configure, manage, and maintain the organization’s Google Workspace Admin Console.
• Handle user lifecycle management, including onboarding, offboarding, account provisioning, and organizational unit (OU) mapping.
• Enforce security protocols via Google Workspace, including 2-Step Verification (2SV), password policies, and data loss prevention (DLP) rules.
• Manage shared drives, core Google apps (Gmail, Calendar, Drive, Docs), and third-party marketplace app integrations.

2. ChromeOS & Device Management

• Enroll, configure, and deploy ChromeOS devices utilizing Chrome Enterprise/Education Upgrade licenses.
• Establish, push, and audit device policies (e.g., kiosk modes, extension allowlists, Wi-Fi profiles, network certificates) via the Admin Console.
• Provide tier-1 and tier-2 technical support for ChromeOS, Windows/macOS endpoints, and classroom/office AV hardware.
• Troubleshoot hardware, OS bugs, connectivity issues, and peripheral compatibility (monitors, printers, docking stations).

3. Asset Management & Lifecycle Tracking

• Maintain an accurate, real-time inventory of all physical hardware assets using our Asset Management System.
• Oversee the physical receiving, tagging, etching, and distribution of new devices.
• Track device assignments, loaner fleets, repair statuses, and warranty data.
• Manage the secure decommissioning, data sanitization, and e-waste recycling of end-of-life hardware.

Qualifications & Skills

• Experience: 2+ years of experience in an IT support, helpdesk, or desktop support role, preferably within an educational institution or corporate enterprise environment.
• Technical Expertise: Strong working knowledge of the Google Workspace Admin Console and ChromeOS ecosystem. Experience with traditional operating systems (Windows/macOS) is a plus.
• Hardware Knowledge: Comfortable with physical device troubleshooting, component swapping (screens, keyboards, batteries), and inventory auditing.
• Certifications (Preferred): Google Professional Google Workspace Administrator, Google IT Support Professional Certificate, or CompTIA A+.
• Soft Skills: Exceptional communication skills, a patient customer-service mindset, and the organizational skills needed to track hundreds of moving physical assets.