Barista

Description:

Our Baristas function as the direct line to our customers. They are tasked with providing excellent customer service and maintaining a working knowledge of the products we offer. They take customer orders and prepare various items from coffee to tea and pastries as well. Our Baristas work as a team at each location striving to deliver the excellent quality and experience our customers expect from us.

Essential Job Functions

• Greets every customer and exhibits customer first attitude, exuding the 5 Steps of Customer Service
• Maintains punctual attendance
• Follows all recipes and standards - drink builds, cleanliness, workflow and customer service
• Properly operates all brew equipment
• Processes and completes customer’s orders in timely friendly manner
• Understands various barista responsibilities - floater, register, bar, etc.
• Responsible for overall general tidiness of shop / cafe - including service bar, dining room, bathrooms, dish area, storage areas
• Complete deep cleaning tasks as outline in checklists from management team
• Inform leadership team of any maintenance issues in a timely manner
• Properly handle any guest issues or complaints as outlined in the training materials and by leadership team
• Performs other duties as assigned

Requirements:

Education/Experience Requirements

Previous barista experience preferred but not required

Skills/Qualifications

• Excellent verbal communication skills
• Excellent interpersonal skills
• Meet all customer service expectations and standards in interactions with customers and fellow team members
• Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment
• Strong organizational skills and accountability in completing all tasks in a thorough, accurate and timely manner

Working Conditions & Physical Demands

• Able to lift up to 50 pounds
• Able to stand for prolonged periods of time frequently
• Mix of standard office, manufacturing, and retail store environments