Call Center Agent (Must Not Owe State Taxes)-100% Onsite

We are urgently hiring for a Call Center Agent (Must Not Owe State Taxes)-100% Onsite

This position plays a critical role in delivering exceptional customer support and ensuring effective communication with clients. It requires handling customer calls, resolving issues promptly, and maintaining accurate records, all while collaborating within a medium-sized team of 6 to 15 agents to achieve quality service standards.

Please apply, and call Kaylah at Corporate Temps if you need assistance requesting your tax clearance letter.

Responsibilities

• Provide excellent customer support through clear and empathetic communication
• Handle inbound and outbound calls with professionalism and efficiency
• Resolve customer issues and complaints in a timely manner
• Enter and verify customer information accurately in databases
• Manage complaint documentation and ensure proper record keeping
• Maintain quality assurance standards throughout all interactions
• Collaborate effectively with team members to meet performance goals

Required Qualifications

• Minimum 2 years of RECENT call center experience
• High school diploma or equivalent