Customer Service Support Representative

Customer Support Representative

Location: Los Angeles, CA 90045
Pay Rate: $23.00/hour
Schedule: Monday-Friday | 7:30 AM - 4:30 PM
Position Type: Contract-to-Hire

About the Opportunity

Our client is a well-established and growing company within the beauty and cosmetics industry, supporting franchise locations and e-commerce customers across the country. They are seeking a Customer Support Representative who is passionate about providing exceptional service, building positive customer relationships, and contributing to a collaborative team environment.

Position Summary

The Customer Support Representative serves as a primary point of contact for customers and franchise partners, assisting with order inquiries, account support, product availability, pricing, promotions, and shipping concerns. The ideal candidate is detail-oriented, customer-focused, and able to effectively manage multiple priorities in a fast-paced environment.

Essential Responsibilities

• Respond to customer and franchise partner inquiries regarding orders, account details, product availability, pricing, promotions, and general support needs.
• Assist customers with order-related issues, including shipping delays, returns, delivery discrepancies, and inventory concerns.
• Monitor and track shipments, providing timely updates and follow-up communication regarding order status and delivery expectations.
• Maintain accurate customer records and account information within company systems and databases.
• Partner with internal departments, including operations, logistics, and sales teams, to resolve customer issues efficiently.
• Utilize multiple software platforms simultaneously to research information and provide effective solutions.
• Deliver professional, courteous, and solution-oriented service through phone, email, and other communication channels.
• Accurately document customer interactions, requests, and resolutions to ensure complete and up-to-date records.
• Support ongoing customer retention efforts by fostering positive customer experiences and strong relationships.

Qualifications

• Minimum of 2 years of experience in customer service, customer support, account management, order processing, or a related field.
• Excellent verbal and written communication skills.
• Strong customer-service mindset with proven problem-solving and conflict-resolution abilities.
• Proficiency with Microsoft Office 365, including Outlook, Word, and Excel.
• Experience using CRM, ERP, e-commerce, order management, or POS systems is preferred.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Positive attitude, strong work ethic, and ability to work effectively both independently and as part of a team.