Customer Service Call Center Representative

Specialized Recruiting Group is seeking a Customer Service / Call Center Representative for a fast-paced manufacturing company in the City of Industry. This is an excellent opportunity for a customer-focused professional who enjoys working in a busy environment, solving problems, and providing exceptional service.

The ideal candidate will be organized, detail-oriented, professional, and comfortable handling a high volume of customer inquiries while accurately documenting information and coordinating with internal departments.

Pay: $21.00–$23.00 per hour, DOE

Key Responsibilities

• Answer incoming customer calls and provide prompt, professional assistance with questions, concerns, and product-related inquiries.
• Assist customers with product returns, RMAs, shipping issues, and account-related questions.
• Track and monitor returned products and follow up to ensure timely resolution.
• Communicate with customers to gather additional information regarding product issues, returns, or reported concerns.
• Enter and maintain accurate customer, product, and return information in the company’s ERP system.
• Review product history and related information to assist with pricing, returns, and customer inquiries.
• Coordinate with internal departments, including shipping, warehouse, sales, and production, to resolve customer issues.
• Follow up on open RMAs, shipping refusals, and outstanding customer balances.
• Provide customers with updates regarding the status of their returns or service requests.
• Maintain accurate records of customer interactions, transactions, and resolutions.
• Identify recurring customer concerns and communicate potential issues or process improvements to management.
• Maintain a professional, organized, and customer-focused approach in a fast-paced environment.
• Perform other customer service and administrative duties as assigned.

Qualifications

• 1+ year of customer service, call center, inside sales, or related experience, preferably in a manufacturing or distribution environment.
• High school diploma or GED preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Professional and courteous phone manner.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks and prioritize work in a fast-paced environment.
• Comfortable making and receiving a high volume of phone calls.
• Basic computer skills and strong data-entry abilities.
• Experience working with an ERP or CRM system is a plus.
• Ability to work independently while also collaborating effectively with a team.
• Strong organizational and follow-up skills.
• Automotive, manufacturing, or technical product knowledge is a plus.

About Specialized Recruiting Group

Specialized Recruiting Group provides a personalized approach to professional placement, connecting talented candidates with companies where they can thrive. We specialize in Accounting, Finance, HR, and Administrative roles, including:

• Accounting: A/P, A/R, Controllers, Staff Accountants, and more.
• HR: HR Generalists, HR Managers, Payroll, Recruiters, Administrative Support.
• Administrative Roles: Customer Service Representatives, Purchasing, Inside Sales, and more.

Express works with job seekers to help find the right job for their skills and experience. As one of the leading staffing companies in North America, State, and Location Name, we’re ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for part-time work, or want a more flexible schedule, Express has a wide range of jobs available including:
-Administrative
-Light Industrial
-Skilled Trades
-Professional positions

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or genetic information.