Administrative Assistant

We are looking for an Administrative Assistant to support home-closing and customer service activities for a contract position based in Charlotte, North Carolina. This in-office role within the construction/contractor industry requires someone who can communicate confidently with clients, legal partners, sales contacts, and internal teams while keeping multiple tasks organized. The ideal candidate brings sound administrative judgment, accuracy with documentation, and the ability to adapt quickly when priorities shift in a fast-paced office environment.

Responsibilities:
• Serve as a primary point of contact for buyers, realtors, attorneys, and internal staff, providing timely and attentive communication throughout the closing process.
• Review, organize, and maintain closing-related records to ensure documents are complete, accurate, and properly entered into company systems.
• Partner with attorneys and internal departments to help finalize paperwork and route completed files for accounting and revenue processing.
• Manage administrative tasks tied to both the opening and final stages of home-closing activities, keeping workflows on schedule.
• Enter and update information in platforms such as Salesforce, Excel, and accounting software while preserving data accuracy and confidentiality.
• Respond to inbound calls and office inquiries, directing requests appropriately and delivering strong day-to-day customer support.
• Adjust quickly to urgent requests and changing deadlines while maintaining composure and consistent attention to detail.• Previous experience in administrative support, customer service, office coordination, or a similar business support role.
• Strong verbal and written communication skills with the ability to interact effectively across multiple teams.
• Demonstrated ability to manage several priorities at once in a deadline-driven environment.
• Solid data entry and document management skills with a high level of accuracy.
• Proficiency with Microsoft Excel and general office technology.
• Familiarity with Salesforce or comparable CRM systems is strongly preferred.
• Experience handling inbound calls, receptionist-style duties, or front-office support is preferred.
• Exposure to accounting or enterprise systems such as E1 is a plus.