General Manager

The General Manager is ultimately responsible and accountable for all restaurant activities. The General Manager ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

Essential Functions:

• Model and create an environment in which the Guest is always right; ensures a positive Guest service experience.
• Respond positively and quickly to Guest concerns.
• Hire high quality people who demonstrate and ensure consistent Guest satisfaction.
• Ensure all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluate each employees ability to maintain high levels of Guest satisfaction.
• Continuously improve the skills, knowledge and morale of all employees.
• Train, coach and provide regular performance feedback (positive and corrective)
• Make a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
• Develop and execute the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
• Utilize labor effectively to meet budget.
• Responsible for financial results
• Execute company-wide marketing programs
• Enforce all labor laws (federal, state and local).
• Uphold company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.
• Model and encourage CKE shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.