IT Support Specialist / Desktop Support Technician (Tier 1?2)

CyberLinx Solutions is seeking a motivated IT Support Specialist / Desktop Support Technician to provide Tier 1–2 technical support to end users. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolution of incidents.

Key Responsibilities

• Provide first and second level support for desktops, laptops, and mobile devices
• Install, configure, and support systems running Microsoft Windows
• Support email and collaboration platforms such as Microsoft 365 (Windows 10/11 enterprise support)
• Troubleshoot printers, VPN access, Wi-Fi, and basic network connectivity
• Manage user accounts in Active Directory and Microsoft 365
• Perform hardware deployments, imaging, and workstation setups
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to Tier 3 or infrastructure teams as needed
• Intune or endpoint management