Headpiece & Accessories Stylist

Overview:

Roles and Responsibilities:

The primary responsibility of the Headpiece & Accessory Stylist is promoting and selling products, providing superior customer services in order to grow sales, profitability and meet financial goals. Other duties include complying with all Kleinfeld Bridal polices and procedure and developing advanced product knowledge.

The Headpiece & accessory Consultant will/is:

• Ensure Kleinfeld Bridal service standards are fulfilled for each customer and their Kleinfeld experience is met or exceeded
• Create a positive environment for all customers, Kleinfeld Bridal staff and all vendors
• Ensure all company policies, procedures and standards and service standards are fulfilled
• Provide expert and positive information about product to the customers
• Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
• Be courteous and pleasant with coworkers and supervisors
• Perform the work assigned
• Meet financial goals
• Quality Control all newly received merchandise, both store inventory and customer owned
• Resolve any issues, in a timely manner and productive solution is achieved
• Partner with the other departments and vendors to address customer and merchandise issues or opportunities in a timely and productive way ensuring customer satisfaction
• Complete opening and closing procedures
• Conduct private appointments for customers
• Assist with store inventory & merchandise ticketing
• Assist with other store projects i.e. inventory & merchandise ticketing as needed
• Assist creating merchandise bags for Kleinfeld bridal veils
• Ensure that the headpiece and accessory office, stock and sales areas are kept organized, clean and safe for all associates and customers

Qualifications and Education Requirements

Educations:

• High School Diploma, or equivalent
• Work experience

Communication:

• Excellent communication skills, written and oral, able to articulate customer and product needs

Leadership:

• Able to demonstrate problem resolution skills
• Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with staff at all levels of the organization
• Demonstrates ability to work flex style and work with a variety of groups including management, creative, executives and other work force.

Organizational Skills:

• Ability to keep workroom and space clean and organized
• Demonstrate the highest level of ethics and integrity

Required Skills:

• Be polite, friendly, helpful to both customer and associates
• Must be able to multitask
• Good memorization skills