Patient Access Specialist

Would you like to launch an exciting career in healthcare where you can make a meaningful difference in people’s lives? Do you have a passion for helping others and strong communication skills? If you’re friendly, compassionate, and enjoy working with people, a Patient Access Specialist career may be the perfect opportunity for you!

Affinity Health Center seeks a full time Patient Access Specialist to provide excellent customer service to patients; answer shared calls on agency call center; schedule patients for appointments; verify insurance and collect copays; collaborate with coworkers across the organization to provide patient centered care.

Starting Pay Range: $16.00 - $19.00 per hour

Benefits:

• Fully Funded Health Insurance
• Paid-time-off
• Group Health /Life/Dental/Vision/Disability
• Health Reimbursement Account
• 403B Retirement Plan with 3% match
• 12 Paid Holidays
• Monday - Friday schedule

Key Responsibilities:

• Review the upcoming patient schedule, call patients to verify insurance coverage, ensure patient information (i.e., phone, address, etc.) is up to date
• Verify insurance and whenever appropriate, verify patient insurance is active and understand coverage benefits and limitations
• Communicate with patients regarding confirming appointment, personal details, collection of data, and demographic information.
• Confirm and schedule patient appointments, process insurance copays and payments on outstanding bills
• Complete pre-intake documentation for patients accurately and efficiently
• Collaborate with colleagues across departments to promote patient-centered care
• Deliver exceptional customer service to patients (in-person and through the call center) in a professional and compassionate manner

Preferred Requirements:

• Certification as a Medical Office Assistant or Medical Assistant
• Ability to communicate fluently in English and Spanish
• Experience verifying insurance coverage and collecting copayments required.

Requirements:

• Minimum two years of medical office experience in a primary care practice.
• Professional experience using technology such as Email, Microsoft Office Suites, Data Management, and/or Point of Sale systems
• High school diploma or equivalent
• Ability to work flexible shifts, including working in the evening, working at organizational satellite sites, and the ability to multi-task in a fast-paced environment
• Familiarity with insurance processes and electronic health records (EHR)
• Reliable transportation