Customer Service Agent

This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.

•    Check in passengers and baggage using Cape Air’s reservation system

•    Make passenger reservations and rebook flights

•    Make boarding announcements

•    Provide extra assistance to passengers with special needs

•    Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station

•    Share information with pilots/ramp/operations using radio communications

•    Organize ticket and cash reports

•    Handle delayed or missing baggage and process claims

•    Assure compliance with FAA and airport security procedures

•    Additional duties as assigned

        

•    Airline work experience preferred

•    Airline reservation system experience preferred

•    Must be at least 18 years old

•    Must hold a high school diploma or equivalent

•    Must have valid US drivers license 

•    Must be able to lift up to 70 lbs.

•    Basic computer skills required

•    Excellent communication and excellent customer service skills required

•    Ability to interact effectively with others

•    Ability to work independently and adapt to changing work priorities

•    Ability to communicate effectively, orally and in writing

•    Flexibility of schedule is a must

•    This position will often require working nights, weekends and holidays

•    Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit