Piney Technical Services Systems Support in Saint Joseph, MO | 1294842137

Hours	Full-time
Location	Saint Joseph, Missouri

Responsibilities

Responsibilities during RFP project
· Responsible for running routine reports and queries from the GPV database tables using SQL when needed
· Support computerized system validation testing
· Responsible for PV systems Product Dictionary entries and routine maintenance in databases
· Product Dictionary updates and new entries
· Product Family maintenance
· Product Line updates · Responsible for triage tickets for system support · 1st line of support for PV System tickets · Support new user set up in PV Systems
· PV Systems set up
· Curricula assignments
· Mailbox maintenance
· Supporting initial login for new users
· Support Training coordination for PV User community
· New User trainings
· Support communication to PV System User community
· Front line to User community for system support
· Support PV system monitoring and liaise with IT / Vendor to resolve system issues
· Case Type Changes?
· Product Family verifications?
· Supports review of PV Documentation
· Support PV Documentation organization and archiving
· Supports dashboard maintenance and monitoring
· All other duties assigned by Leadership

Education · IT or Business Degree (Associate or Bachelors) · Preferred: Experience with global systems and users

Systems Support