Customer Service Representative

About the Role

Under the supervision of the Order Service Supervisor, the Customer Service Representative processes, releases, prepares documentation packages, and invoices orders for Riviana’s domestic and export shipments for assigned customers.

What You’ll Do:

• Review inbound orders verifying established order parameters are met (i.e., weight, pricing, promotions, and lead-time). Recaps to management customers who are repetitively out of compliance with requirements.
• Communicates to brokers, customers, and Sales Administration any pricing and/or promotion discrepancies identified on orders. Resolves issues prior to releasing orders for shipment.
• Creates outbound deliveries for EDI transmission to 3PLs. Deliveries for plant shipments are created by the plants.
• Reviews billing due lists for pricing and brokerage accuracy prior to scheduled job run times.
• Reviews Outbound Reports from distribution centers and Unshipped Orders for internal plants daily. Monitors on-time shipment of pending deliveries and assists in resolving delivery issues (short shipments, missed delivery appointments, etc.).
• Advises the Operations Planning team of upcoming promotion exception volume communicated by customers or field sales.
• Works with the Operations Planning team to resolve potential out-of-stock situations when shortages occur.
• Communicates product availability issues to Trade Marketing, brokers, and customers.
• Assists other Customer Service personnel with order processing during peak sales periods.
• Submits new customer master record requests and revisions to the Customer Service Supervisor for coordination with other disciplines within the company.
• Requests freight quotes, arranges bookings and FDA inspections, and completes SLIs and all other pertinent documents for export shipments.
• Performs other duties as assigned by management.

What We’re Looking For:

• Bachelor's degree or three to five plus years of work experience with domestic and export shipments.
• Data entry experience with Customer Service, Supply Chain, SAP, and EDI is a plus.
• Strong background in export documents, Incoterms, and HTS codes.
• Experience coordinating with plants on production schedules.
• Strong written and verbal communication skills to interface with disciplines within the company, distribution centers, brokers, customers, and others.
• Strong analytical skills.
• Proficient in Microsoft Excel.
• Excellent team skills.
• Ability to multi-task and follow up on open work issues.

You’d Be a Great Fit If You:

• Are comfortable working in a general office environment and using standard office equipment.
• Can sit for extended periods, work at a computer, and communicate with internal and external contacts throughout the workday.
• Have the visual acuity needed to read, review, and evaluate data accurately.
• Are comfortable using a variety of communication methods frequently throughout the day.
• Can operate a keyboard and perform routine computer-based tasks.
• Are bilingual (a plus!)

What We Offer

• Competitive Pay: A pay based on experience and qualifications.
• Comprehensive Benefits: Access to company-sponsored benefits to support your health and well-being.
• Retirement Planning: A 401(k) retirement savings plan to help you plan for your future.
• Career Development: Opportunities to expand your skills, develop professionally, and grow within the company.
• Meaningful Work: Opportunities to share ideas, solve problems, and help improve the company.
• Team Environment: Work with supportive colleagues who value teamwork, new ideas, and shared success.

Equal Opportunity Employer

Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.

    An Equal Opportunity Employer - M/F/D/V