Assistant Store Manager- FT New Berlin

Job Title: Assistant Store Manager

Department: Donated Goods

Reporting to: Store Manager

Date:  July, 2014

Position Status:

                 ☐      New            ☒    Updated

FLSA Status:

     ☐        Non-exempt      ☒        Exempt

Job Summary:

Responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service.  Manages the processing of donated goods, and works with the store’s managers to ensure staff is properly trained and performing effectively.  Responsible for opening and closing the store in the absence of the Store Manager and Key Holder.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail management experience preferred.

Two- or four-year degree preferred, or equivalent work experience.

Licensure, Certification, and/or Registration

None

Other

• Demonstration of team leadership skills.

• Strong oral and written communication skills, including the ability to read and comprehend.

• Advanced customer service skills.

• Ability to promote and be responsible for workplace safety.

• Ability to handle customer/donor/employee relations (in the absence of a Store Manager)

• Values diversity.

• Proficiency with POS reporting procedures.

• Energy and enthusiasm to help others.

• Demonstrated interest in a career in retail.

• Strong knowledge of financial management.

• Ability to do basic math calculations.

• Ability to use a computer/iPad with a basic knowledge Word, Excel and other Office programs.  Must be able to use basic office equipment such as telephone and fax machine.

• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pound

• Ability to work flexible schedule to include weekends, evenings and holidays

• Reliable transportation and a valid driver’s license.

Job Duties

Essential Duties (In the absence of and/or in conjunction with the Store Manager, the following job duties are executed.)

% of Time

Management Duties:

• Supervises the processing of donated goods in a timely and accurate manner while following the production system.

  • Fosters team work among management staff to accomplish store goals.

  • Coaches, trains and develops (management) team and oversees the training of store personnel.

  • Delegate, as needed, the daily and weekly scheduling of staff.

  • Addresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary.