Customer Service Representative

POSITION OVERVIEW:

• Weigh and purchase inbound scrap, obtain required information from customers for all transactions.
• Complete purchasing and shipping documents.
• Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
• Provide a best-in-class customer experience.
• Organized and Neat.
• Willingness to learn all aspects of the office.
• Willing to cross-train in other positions and assist other teammates as needed.
• Ability to work in a fast-paced, non-stop environment while providing excellent customer service.
• Other duties as assigned by Management

QUALIFICATIONS:

• 3+ years previous customer service experience preferred.
• Must be able to work well under pressure while providing excellent customer service.
• Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
• Must have excellent customer service, communication, organizational and time management skills.
• Dependable and consistent work ethic.
• Must have the willingness to learn the facets of the scrap metal recycling industry.
• Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
• Ability to meet attendance schedule with dependability and consistency.