Applications Support Analyst (Tier 2)

CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.

Key Responsibilities

• Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents
• Troubleshoot application functionality, workflows, integrations, and data issues
• Collaborate with development, infrastructure, and vendor teams to resolve complex issues
• Install, configure, and maintain application updates, patches, and releases
• Monitor application performance, logs, and error reporting systems
• Maintain documentation of incidents, configurations, and troubleshooting procedures
• Participate in testing, validation, and deployment of new features or updates
• Support business process analysis and recommend system improvements
• Assist in training end users and providing knowledge resources
•  ERP/municipal software experience