Spa Concierge

SPA CONCIERGE 

Yountville, CA

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY: 

The Spa Concierge is responsible for delivering an exceptional guest experience from initial contact through departure. This role manages reservations, guest arrival and departure processes, retail transactions, and personalized service coordination.

Reporting to the Spa Supervisor, with oversight from the Spa Director, the Spa Concierge ensures every guest interaction reflects Estate Yountville’s commitment to refined hospitality, efficiency, and attention to detail.

ESSENTIAL JOB RESPONSIBILITIES:

• Greet and welcome guests with professionalism and warmth, anticipating needs and personalizing each interaction.
• Efficiently schedule, modify, and confirm reservations using Book4Time software.
• Maintain accurate and detailed guest profiles, preferences, and visit history.
• Conduct thorough consultations to understand guest expectations and coordinate services accordingly.
• Facilitate smooth check-in and check-out procedures, ensuring accuracy and efficiency.
• Process payments accurately, including cash, credit cards, gift certificates, and package redemptions.
• Maintain fiscal responsibility and accountability of assigned cashier bank.
• Support retail operations, including product knowledge, presentation standards, inventory awareness, and achievement of sales goals.
• Educate guests on spa services, enhancements, memberships, promotions, and property offerings.
• Provide spa tours and orient guests to locker rooms, relaxation areas, and spa amenities.
• Liaise between guests, service providers, Spa Attendants, and the Spa Supervisor to ensure seamless communication.
• Read and update communication logs prior to each shift and pass vital information to the next shift.
• Maintain a clean, organized, fully stocked, and presentation-ready front desk and reception area.
• Support group bookings and special events as assigned.
• Assist Spa Attendants as needed to ensure guest satisfaction and facility presentation.
• Follow all safety procedures and report maintenance needs promptly.
• Attend all scheduled trainings and team meetings.
• Perform additional duties as assigned to support spa operations.