Operations Manager

• Conduct operational, safety, and brand standards training
• Conduct employee onboarding and orientation
• Review guest ledger, AR ledger, and deposit ledger to ensure all items are cleared in a timely manner
• Assist with hotel accounting and payroll review and processing
• Manage reporting and data entry functions in accordance with IHG and General Hotels Corporation Standards
• Manage property uniform inventory
• Prepare and submit month-end reporting based on management company's timeline and requirements
• Manage all accounts receivable, including setting up new accounts, sending invoices, posting payments, and collections
• Work with the sales department to bill groups accurately and in a timely manner
• Respond to all guest billing inquiries in a timely and accurate manner with a focus on guest service
• File HR and accounting records (digitally and physically)
• Answer phones, respond to emails, order office supplies, and complete other administrative office tasks
• Participate in the Manager on Duty (MOD) program, covering MOD shifts as needed

• Intermediate or better knowledge of MS Office, particularly Word and Excel
• Strong organizational skills with a problem-solving attitude
• High level of confidentiality and integrity
• Excellent written and verbal communication skills
• Solid knowledge of office procedures
• High attention to detail
• Experience working in a hotel or other hospitality setting

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Earned Wage Access (“on-demand pay”)
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

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