Client Experience Representative

Join Our Team & Make a Difference Every Day

Are you passionate about helping people and animals? Do you thrive in a fast-paced environment where no two calls are the same? As a Call Center Representative, you’ll be the first point of contact for the community—providing support, guidance, and compassion while helping advance the mission.

If you’re a strong communicator who enjoys problem-solving and making a real impact, we’d love to hear from you. Bilingual (Spanish/English) candidates are highly encouraged to apply.

What You’ll Do

•             Answer incoming calls and provide helpful, accurate information to the public

•             Document call details and maintain organized records

•             Guide callers using client protocols and best practices

•             Transfer or escalate calls when appropriate

•             Educate the community on responsible pet ownership

•             Support and promote client programs, services, and mission

•             Learn and apply knowledge of animal behavior to assist with adoptions and pet retention

•             Deliver exceptional customer service with professionalism and empathy

•             Collaborate with team members and volunteers in a supportive environment

•             Maintain confidentiality and handle sensitive situations with care

•             Treat all animals with compassion and advocate for humane care at all times

•             Schedule clinic appointments

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What We’re Looking For

•             High school diploma or GED required (some college preferred)

•             At least 1 year of customer service experience preferred

•             Bilingual in Spanish and English is a strong plus

•             Strong communication skills—both written and verbal

•             Comfortable multitasking and working in a fast-paced setting

•             Proficient in Microsoft Office (especially Excel) and basic computer systems

•             Patient, empathetic, and able to stay calm under pressure

•             Team-oriented with a positive, professional attitude

•             Strong problem-solving and critical thinking skills

•             Knowledge in veterinary terminology is a plus

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Work Environment

•             In-person role based in New Orleans

•             Fast-paced setting with a high volume of calls

•             Exposure to animals and related environments (including noise)

•             Must be comfortable working around animals and potential risks (e.g., bites or scratches)

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Perks & Benefits

•             Competitive pay: $15.00 – $18.75/hour (based on experience)

•             Health and life insurance options

•             401(k) with company match

•             Paid time off and holidays

•             Eligibility for Public Service Loan Forgiveness

•             Opportunity to make a meaningful impact in your community

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Why Join Us?

Your work directly supports the well-being of animals and the people who love them. You’re not just answering calls, you’re helping create better outcomes for pets and families every single day.