Member Care Champion/Medical Assistant

• Member Interaction and Care
• Check-in Process: Be the friendly face that greets our members, manage the check-in process efficiently while collecting up to date insurance and payment information, measure and record vital signs accurately, and communicate effectively with our providers.
• Perform Diagnostic Procedures: Conduct non-invasive diagnostic procedures like body measurements, body composition testing, metabolic testing, and EKGs, all while ensuring accuracy and compliance.

• Schedule Follow-Up Appointments: Coordinate follow-up appointments, reach out to members who missed their appointments, and assist with rescheduling to keep everything on track.

• Manage Inbound Communications: Handle phone calls, voicemails, emails, and member app messages with patience and a smile, providing timely and accurate responses.
• Cross-Department Coordination: Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions.

• Supply & Inventory Management: Oversee ordering and inventory of clinic supplies to support smooth day-to-day operations.
• Marketing Materials: Assemble and prepare outreach folders and Enara brochures to be distributed in clinics as part of growth initiatives.
• Mail & Records Management: Triage incoming mail, scan/upload documents into their respective Google Drives, and maintain organized records.
• Equipment Maintenance: Perform and track BIA (Bioelectrical Impedance Analysis) and Metabolic Machine calibration to ensure accurate and reliable results

• Empathy and Professionalism: Understand members' needs and respond with empathy and professionalism.
• Communication: Showcase excellent written and verbal communication skills for clear and effective interactions.
• Adaptability: Be flexible and open to change in the fast-paced healthcare environment.
• Problem-Solving: Think quickly to provide solutions to member issues, ensuring a seamless experience.
• Team Collaboration: Work harmoniously with other departments to offer comprehensive support and care.
• Promote Enara's Values: Model a compassionate, honest, positive, and open attitude. Use your communication skills to motivate, empower, and inspire others, contributing to our vibrant Enara culture.

• Minimum of 1 year related work experience in healthcare.
• Proficiency in Google Suite (Documents, Sheets, Forms).
• Proficiency with medical technology, including EMR and mobile apps.

• Passionate about Obesity medicine, nutrition, fitness

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.