Supportive Housing Program Assistant

At First Step House, "We help people build lives of meaning, purpose, and recovery." We are looking for an organized, compassionate, and adaptable professional to join our Permanent Supportive Housing team.

This unique role combines case management and program administration. You'll work directly with residents who have experienced homelessness and may be living with mental illness and/or substance use disorders, while also supporting the organization and day-to-day operations of the program. You'll work alongside clinical, housing, medical, and other support staff to help residents maintain housing, access benefits and community resources, and build greater stability and independence.

Forget the traditional 40+ hour work week! We offer a 36-hour work week so you can enjoy more balance while building a meaningful career.

• Flexible daytime schedule
• Robust paid time off that grows with your tenure
• 15 paid holidays each year, including your birthday
• 401(k) with employer match up to 5%
• Annual merit increase opportunities
• Annual bonus opportunities
• Medical, Dental, Vision, and Life Insurance
• A collaborative team dedicated to changing lives

• Develop service plans with residents and help them work toward their goals.
• Support residents in maintaining housing, benefits, healthcare, and overall stability.
• Connect residents with community resources and coordinate services with outside providers.
• Provide trauma-informed, person-centered support using motivational interviewing and de-escalation strategies.
• Collaborate with clinical, medical, peer support, and other community partners.
• Complete timely and accurate documentation in electronic health record and HMIS systems.
• Manage referrals, waitlists, intakes, and discharge processes.
• Conduct intake appointments and complete admissions paperwork.
• Maintain spreadsheets, reports, files, and program records.
• Coordinate appointments, meetings, and care coordination activities.
• Communicate with residents, community partners, providers, and prospective residents.
• Assist with general administrative and program needs.

• A Bachelor's degree in Social Work, English, business, or other related field is preferred
• Case management experience highly preferred
• Experience with mental health and substance use treatment are preferred
• Valid Drivers License 

The ideal candidate is:

• Highly organized and detail-oriented.
• An excellent communicator with strong interpersonal skills.
• Able to balance administrative responsibilities with direct client care.
• Comfortable navigating challenging situations and using conflict-resolution skills.
• Proficient with Microsoft Office and able to learn electronic databases.
• Knowledgeable about or experienced working with homelessness, mental illness, substance use, or other barriers to stability.
• Committed to maintaining professional boundaries, confidentiality, and ethical standards.
• Able to work collaboratively as part of a multidisciplinary team.
• Someone who demonstrates an Outward Mindset and treats residents and coworkers with dignity and respect.

At First Step House, you'll have the opportunity to make a meaningful difference every day while helping individuals build stability, independence, and lives of meaning and purpose.

If you're passionate about helping others and enjoy a role that combines relationship-building, organization, and problem-solving, we'd love to hear from you!

For more information about our non-profit organization, you can visit our website at www.firststephouse.org

For more details on testimonials, simply follow the link below and scroll to the bottom. https://firststephouse.org/employment-opportunities/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.