Customer Service

Job Summary: The Cashier is the first point of contact for our guests, responsible for delivering exceptional customer service, processing orders accurately, and maintaining a clean and welcoming front-of-house environment.

Key Responsibilities:

• Greet customers warmly by making eye contact, displaying a genuine smile, and warm greeting- “Hi, welcome to Lee’s”.
• Assist guests with menu selections.
• Accurately process orders and handle cash, credit, and digital payments.
• Consistently use suggestive selling to increase profits.
• Maintain the highest standards of cleanliness in the dining area and front counter.
• Ensure orders are double checked and delivered promptly and correctly.
• Address customer inquiries and resolve issues professionally.

Qualifications:

• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Basic math and cash-handling skills.
• Ability to complete required digital training on the LMS.
• Previous experience in food service is a plus.