Communication Center Representative

C&L Ward is looking for a motivated, outgoing, and goal-driven Appointment Coordinator to join our team. This is a great opportunity for someone who enjoys talking with people, staying busy, and helping turn client interest into scheduled appointments. In this role, you will answer inbound calls, learn what each client needs, and schedule them appropriately. You will also greet walk-in clients at our design centers and help guide them toward the next steps in their home improvement project.

Responsibilities:

• Answer inbound calls and schedule appointments for sales and service teams
• Speak with potential clients to understand their needs for windows, doors, roofing, siding, decking or repairs
• Follow up with client inquiries until appointments are scheduled
• Accurately enter client information into our system
• Confirm appointments and keep schedules organized
• Greet walk-in clients at our design centers and introduce them to product displays
• Regular travel to our Okemos location

Schedule and Location:

• Call center hours are Monday through Friday, 8:00AM - 7:00PM, and Saturday 9:00AM - 1:00PM. Team members are scheduled within these hours of operation
• This position is primarily based out of our Okemos location, with occasional travel to our Davison center as needed (mileage reimbursed)
• Applicants living in or near Okemos, Mi or surrounding areas are encouraged to apply