Intake Specialist
•Today
| Verified Pay check_circle | Provided by the employer$20 - $25 per hour |
|---|---|
| Hours | Full-time |
| Location | Glendale, California |
About this job
Job Description
Job Description
Description
Key Responsibilities
Required Skills/Abilities
Benefits
The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.
Key Responsibilities
- Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
- Performing unbiased screening on all inbound phone calls for the potential client;
- Assessing and determining the viability of inbound phone calls during client intake screening process;
- Assist in locating missing/unreachable client as assigned by Intake Manager;
- Performs other related duties as assigned.
*The company reserves the right to add or change duties at any time.
Required Skills/Abilities
- Ability to communicate effectively with a range of individuals;
- Excellent interpersonal social skills at all times;
- Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
- Ability to work alone or as part of a team;
- Ability to pay very close attention to detail;
- Ability to manage their time and multi-task effectively;
- Ability to maintain composure and professionalism under pressure; and
- Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet)
Qualifications
- Bachelor's degree (Preferred)
- Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred
- Salesforce/Litify software experience is a major plus
- The right candidate will have excellent written and verbal communication skills
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401(k)
- Opportunity for Performance Based Discretionary Bonus & Merit Increases
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1295200468 Posted: 2026-09-16 Job Title: Intake Specialist
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