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Provided by the employer
Verified Pay check_circle $19 - $21 per hour
Hours Full-time
Location Buffalo, New York

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Verified Pay check_circleProvided by the employer
This job pays $1.12 per hour more than the average pay for similar jobs in your area.

$14.32

$20.00

$28.88

About this job

Job Description

Job Description
Anticipated Start Date: November 2nd

Job Overview:
KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. In this role, you will handle inbound customer calls, resolve issues, and deliver exceptional service experiences.

This is an ideal opportunity for individuals who are customer-focused, detail-oriented, and thrive in a high-volume environment.

Key Responsibilities:
  • Answer inbound customer service calls in a high-volume call center- this will require back to back phone calls all day long
  • Resolve customer inquiries related to banking products and services.
  • De-escalate and manage challenging customer situations professionally.
  • Provide support for online and mobile banking platforms.
  • Navigate multiple systems while speaking with customers.
  • Maintain accurate documentation and follow company policies.
  • Collaborate with internal teams to resolve client issues.

Requirements:
  • Must reside in the Amherst, NY location- training is onsite for minimally 3 months.
  • Minimum 1 year of customer service or call center experience.
  • High school diploma or GED.
  • Strong communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Comfortable using multiple computer systems and technology.
  • Flexible schedule availability.

Preferred Qualifications:
  • Minimally 2 years previous call center experience.
  • Remote/work-from-home experience.

Skills:
  • Customer service.
  • Communication.
  • Problem-solving.
  • Multitasking.
  • Emotional intelligence.
  • Technical proficiency (online/mobile platforms).

Benefits:
  • Competitive pay.
  • 401(k).
  • Paid time off.
  • Tuition reimbursement.
  • Fitness reimbursement.
  • Paid training and career development.
  • Shift differentials and performance incentives.

Remote Requirements:
  • Hardwired high-speed internet (50 Mbps minimum).
  • Dedicated home office space.
  • Quiet, professional work environment.

About KeyBank:
KeyBank is committed to delivering exceptional client experiences through teamwork, innovation, and a supportive work culture. Join a team that values growth, collaboration, and recognition.

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Posting ID: 1295207623 Posted: 2026-09-10 Job Title: Center Representative Consumer Banking
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Center Representative Consumer Banking