Desktop Support Engineer

Company Description

 

 

Job Description

Position: Desktop Support Engineer
Location: Newark, NJ
Schedule: 5 days per week, onsite.
Interview Process: Initial phone screening, followed by an in-person interview.

You’ll provide Level 1 & 2 support via phone, email, and remote tools—troubleshooting hardware, software, network, and printer issues.

 

Requirements:

1. 4–6 years’ experience or college degree
2. Windows AD, Office 365, DHCP, DNS, LAN/WAN
3. Ticketing system, asset management, vendor coordination
4. Strong customer service and communication skills
5. Saturday and holiday availability

 

Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.

Note:

• Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM.
• Must be available to work Saturdays and certain holidays as part of a 24/7 support team.

Additional Information

All your information will be kept confidential according to EEO guidelines.