Team Lead / Stocker - Now Hiring

Join our Dunkin’ team at George Bush Intercontinental Airport!

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We are looking for a motivated and reliable Shift Leader to lead our team and help provide an excellent guest experience in a fast-paced airport environment.

Responsibilities:

• Lead, motivate and coach team members during each shift.
• Assign positions and tasks to employees.
• Ensure excellent customer service and fast, friendly service.
• Support preparation of coffee, beverages, food and Dunkin’ products.
• Maintain food safety, cleanliness and company standards.
• Assist with opening and closing procedures.
• Handle cash and help maintain accurate inventory.
• Train and support new team members.
• Resolve customer concerns professionally.
• Communicate shift priorities and results to the management team.
• Help maintain a positive, respectful and productive workplace.

Qualifications:

• Previous leadership experience in restaurant, retail, hospitality or customer service preferred.
• Strong communication and teamwork skills.
• Reliable and punctual.
• Comfortable working in a fast-paced environment.
• Able to work mornings, evenings, weekends and holidays.
• Must be at least 18 years old.
• Basic computer skills.
• Ability to stand for extended periods and lift up to approximately 20–30 lbs.
• Previous Dunkin’ or quick-service restaurant experience is a plus.

Location: George Bush Intercontinental Airport (IAH), Houston, TX

Join our Dunkin’ team at George Bush Intercontinental Airport!

We are looking for a motivated and reliable Shift Leader to lead our team and help provide an excellent guest experience in a fast-paced airport environment.

Responsibilities:

• Lead, motivate and coach team members during each shift.
• Assign positions and tasks to employees.
• Ensure excellent customer service and fast, friendly service.
• Support preparation of coffee, beverages, food and Dunkin’ products.
• Maintain food safety, cleanliness and company standards.
• Assist with opening and closing procedures.
• Handle cash and help maintain accurate inventory.
• Train and support new team members.
• Resolve customer concerns professionally.
• Communicate shift priorities and results to the management team.
• Help maintain a positive, respectful and productive workplace.

Qualifications:

• Previous leadership experience in restaurant, retail, hospitality or customer service preferred.
• Strong communication and teamwork skills.
• Reliable and punctual.
• Comfortable working in a fast-paced environment.
• Able to work mornings, evenings, weekends and holidays.
• Must be at least 18 years old.
• Basic computer skills.
• Ability to stand for extended periods and lift up to approximately 20–30 lbs.
• Previous Dunkin’ or quick-service restaurant experience is a plus.

Location: George Bush Intercontinental Airport (IAH), Houston, TX

Schedule: Full-time / Part-time available.

Benefits: Employee discounts, opportunities for advancement and a fast-paced team environment.

Schedule: Full-time / Part-time available.

Benefits: Employee discounts, opportunities for advancement and a fast-paced te

Required qualifications:

• Legally authorized to work in the United States
• 21+ years or older

Preferred qualifications:

• Available to work: holidays
• Available to work: early morning
• Available to work: weekends
• Dress code requirements: No visible facial piercings
• Dress code requirements: Fingernails are trimmed and maintained
• Reliable transportation to and from work
• Own a personal vehicle
• Background check
• At least high school diploma or equivalent or higher
• Restaurant back of house skills: safe food handling
• Restaurant front of house skills: point of sale (POS) operation
• Retail skills: customer service
• Retail skills: restocking
• Retail skills: taking inventory
• Retail skills: addressing customer complaints
• Warehouse skills: FIFO stocking
• Warehouse skills: loading and unloading trucks
• Warehouse skills: managing inventory records
• Management skills: supervising employees
• Management skills: resolving customer complaints
• Math skills: counting cash drawer
• 1+ year of experience in the customer service industry
• Comfortable handling customer complaints
• Able to stand for duration of shift
• Able to comfortably lift 30 lbs
• Food Service license/certification: ServSafe Manager Certification
• Food Service license/certification: ServSafe Food Handler Certification
• Valid driver's license