Intermediate Network Engineer/Telecom Specialist - PAE Fires IT Support

Pending Contract Award

Position Responsibility Summary:

Primary Function - Telecom & Mission Networks (PWS 1.16.2, 1.16.2.1, 1.16.2.6): Implements mission network solutions across voice, data, and video technologies, establishes and maintains telecom infrastructure, and delivers network Configuration Management (CM) services. Supports a strict 24/7 availability mandate for mission-critical communications.

Cross-Functional Service Desk Escalation (PWS 1.16.6.2, 1.16.6.3):** Cross-trained in Service Desk Technical Guidance and Technical Assistance to provide Tier 3 network escalation support directly from the telecom team. When the Service Desk receives complex connectivity trouble calls (e.g., VoIP failures, cross-facility link degradation, or wireless access issues), engages immediately as an escalation resource, diagnosing and resolving network-layer issues to drastically reduce mean time to resolution.