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Provided by the employer
Verified Pay check_circle $66684 per year
Hours Full-time
Location New York, New York

About this job

Job Description

Job Description
Social Service Supervisor
Help Families Move Forward!
$ 66,684
MSW or Related Degree Required
 
THE ROLE
Win is seeking a mission-driven Social Service Supervisor to lead and support a team of Case Managers within our Transitional Housing programs. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.
 
WHAT YOU WILL DO
  • Supervise, coach, and develop Case Managers to ensure the delivery of high-quality, client-centered services
  • Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs
  • Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations
  • Monitor case management services, client assessments, Individualized Living Plans, and documentation to ensure compliance and quality standards
  • Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness
  • Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services
  • Develop workshops, facilitate client engagement activities, and support housing-focused programming
  • Serve as a key member of the leadership team by providing operational oversight, participating in housing initiatives, and supporting program services in the absence of the Program Director
 
WHO YOU WILL BE
  • You will hold an MSW or related degree
  • 3–5 years of experience providing counseling, case management, or residential services to families and individuals experiencing homelessness
  • You will bring prior supervisory experience or demonstrated leadership capabilities in a social services environment
  • You will have strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
  • You will demonstrate experience supporting vulnerable populations, including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges
  • You will possess exceptional organizational, communication, and documentation skills
  • You will have working knowledge of entitlement systems and community-based resources

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Posting ID: 1295442782 Posted: 2026-09-18 Job Title: Services Supervisor Msw