Call Center Representative

Position Summary:

To perform the call center (CC) functions in a manner to promote positive relationships with patients, physicians, hospital departments, and visitors. To perform CC duties in accordance with established policies and procedures of AH, as well as regulatory compliance agencies such as HIPAA, CMS, TJC, AOA, and EMTALA.

Educational Requirements/ Qualifications:

1. High school or Equivalence degree required.

2. Candidate must possess typing skills/ability to type 30 wpm+

3. Computer experience required.

4. Knowledge of medical terminology desirable as well as past experience in a professional office or health care environment

5. Candidate must possess positive customer service skills.

6. Telephone etiquette skills mandatory.

7. Professional appearance and proper speaking skills are needed to maintain good public relations with daily contacts.

8. The ability to multi-task is preferred.

Job Type:
Full-Time

Benefits of Working Full-Time at Adirondack Health:
• Medical, Dental and Vision Insurance
• Paid Benefit Time (PTO and Sick days)
• Tuition Reimbursement
• 403(b) Retirement Plan with Employer Contributions
• And much more!

Salary Range:
$17.27 - $26.75 per hour