Bilingual Customer Service Representative

The Bilingual Customer Service Representative plays a vital role in managing customer interactions across multiple channels, including phone support, email, and live chat. This role involves resolving issues efficiently, maintaining accurate data records, and collecting customer feedback to improve service quality. The representative collaborates closely with team members and occasionally handles escalated issues using various platforms such as phone systems and CRM software.

Responsibilities

• Resolve customer issues promptly across phone, email, and live chat
• Maintain accurate and detailed data entry into CRM software
• Collect and document customer feedback to support service improvements
• Collaborate effectively with team members to enhance customer satisfaction
• Handle escalated customer issues when necessary

Preferred Qualifications

• Entry-level experience in customer service

Taylor Staffing is a full service generalized staffing service specializing in light industrial, manufacturing, and clerical positions in the United States. Our temporary hire periods are shorter than other agencies, and we have many other benefits and much more flexibility than our competition. We look forward to meeting you!