Customer Service & Appointment Setter

We are looking for an energetic, organized, and confident Customer Service & Appointment Setter to join our growing team.

$18/hour plus small commission

This is a phone-focused position. Your primary responsibility will be communicating with homeowners who are interested in our services, following up with leads, and scheduling qualified appointments for our sales team.

Responsibilities

Answer incoming calls from prospective and existing customers
Contact new leads quickly after they are received
Make outbound calls to homeowners who have requested information
Follow up consistently with leads who have not yet scheduled
Schedule and confirm appointments for our sales team
Maintain accurate notes and update customer information in our CRM
Follow up on missed calls, canceled appointments, and unsold opportunities
Provide friendly, professional customer service
Meet daily and weekly appointment-setting goals

What We’re Looking For

We want someone who is confident on the phone and isn’t afraid to make calls.

The ideal candidate is:

Friendly and professional
Comfortable making a high volume of outbound calls
Persistent without being pushy
Organized and dependable
Good at building rapport quickly
Able to handle objections and keep conversations moving
Motivated by goals and performance
Comfortable using computers, CRM software, texting, and email

Previous customer service, call center, appointment-setting, inside sales, or home-improvement experience is a plus, but we are willing to train the right person.

What Success Looks Like

Your goal is simple:

Turn incoming leads into scheduled appointments for our sales team.

We provide the leads. You provide the communication, follow-up, and persistence necessary to get homeowners on the schedule.

If you’re competitive, enjoy talking to people, and like the satisfaction of hitting measurable goals, we’d love to hear from you.