Customer Service Representative-Spare Parts

LHH is partnering with a client in Richmond, VA searching for a Customer Service Representative-Spare Parts to join their team. This role will be contract-to-hire paying $22-24/hr. and will be hybrid after training with one day/week remote. Must be able to come to Greensboro/Burlington, NC area for 2 weeks of training, will be compensated for travel. Must have customer service and spare parts experience to be eligible for this role.

• Answer and respond to incoming client calls and emails
• Communicate with Sales Reps. to provide quotes for specific parts
• Send quotes to client for approval
• Enter order information into ERP system
• Act as point of contact regarding any order updates, changes, delays throughout production, extended lead times while in transit, etc.
• Track inventory of parts to ensure availability for current orders
• Close orders once delivered and send to accounting for invoicing

Qualifications:

• Must have prior customer service experience dealing with spare parts to be eligible for this role
• Must be able to come to Greensboro/Burlington, NC area for 2 weeks of training. Travel expenses will be covered if necessary
• Strong communication skills and ability to work with various internal departments
• Experience using ERP and Microsoft Excel

Please apply at www.lhh.com if you are interested in this opportunity!

Pay Details: $22.00 to $24.00 per hour

Search managed by: Kaitlyn Pruitt

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.