Customer Service & Sales Support Specialist
•2 days ago
| Verified Pay check_circle | Provided by the employer$20 per hour |
|---|---|
| Hours | Full-time |
| Location | Kalamazoo, Michigan |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $1.68 per hour more than the average pay for similar jobs in your area.
$14.55
$20.00
$23.64
About this job
Job Description
Job Description
Job Title: Customer Service & Sales Support Specialist 1st Shift
Position Type: Full-Time Contract
Work schedule: 1st Shift (7:00 AM 3:30 PM, Monday Friday)
Location: 100% Onsite in Kalamazoo, MI
Overtime Requirement: Voluntary overtime available; occasional mandated overtime may be required based on business needs
Job Overview
We are seeking a detail-oriented Customer Service & Sales Support Specialist to manage direct customer communications and support daily sales operations across both pre-sale and post-sale lifecycles. In this 100% onsite role, you will act as a primary point of contact for clients, distributors, and internal departments to drive customer satisfaction, resolve order/shipping challenges, and support maintenance service goals.
The ideal candidate brings 3+ years of experience in sales support, account coordination, or client services, along with a strong understanding of order fulfillment, warranty workflows, and cross-departmental coordination.
Key Responsibilities
- Pre-Sale Support: Respond to customer inquiries regarding product literature, specifications, and pricing schedules; identify new business opportunities and coordinate with production to align shipping schedules.
- Post-Sale & RMA Administration: Address customer requests regarding order status, delivery tracking, and Return Merchandise Authorizations (RMA); evaluate the validity of warranty claims and schedule repair resources.
- Order & Issue Resolution: Troubleshoot and resolve invoicing discrepancies, production delays, and shipping issues by collaborating directly with internal teams and external logistics partners.
- Customer Account Management: Receive accurate accounts of equipment failures from customers or distributors, compile status reports for management, and identify add-on service or product opportunities.
- Cross-Functional Collaboration: Partner with sales, production, maintenance, and finance teams to meet service sales targets, optimize delivery timelines, and maintain positive client relationships.
Qualifications & Requirements
- Experience: Minimum of 3+ years of experience in customer service, sales support, client operations, or post-sales account management.
- Process Knowledge: Practical understanding of order processing, shipping/invoicing workflows, warranty claims, and RMA procedures.
- Communication Skills: Excellent verbal and written communication skills to maintain professional relationships with clients, distributors, and cross-functional teams.
- Problem-Solving Ability: Proven ability to navigate complex customer inquiries, resolve operational bottlenecks, and apply established guidelines to make sound decisions.
- Work Style: Reliable, detail-oriented, and comfortable working within defined operational procedures while managing multiple customer priorities in a fast-paced environment.
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Full-time Jobs Part-time Jobs Seasonal Full-time Jobs Posting ID: 1295560004 Posted: 2026-09-11 Job Title: Customer Service Sales Support Specialist
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