41838 Automotive Body Shop Estimator

Ourisman Chrysler Jeep Dodge Of Alexandria is looking for an Body Shop Estimator / Advisor to join their team!!

Responsibilities:

• Meet and greet customers, help making insurance claims and prepare estimates/photos for upload and approval;  Ensure that customers receive prompt, courteous, and effective service
• Knowledge of most major Insurance Direct Repair Program protocols and have the ability to upload estimates/images that meet those standards
• Maintain contact with customer while vehicle is in the repair process, maintaining communication regarding status of repair
• Prioritize required services, and be prepared to provide options upon request
• Keep customer informed on completion times, service expenses, and possible changes
• Ensure customer has a positive dealership experience
• Know the product well enough to answer characteristic and operational questions regarding customer’s vehicle

• Prior dealership experience a must!
• Customer service experience
• Valid driver's license