Collabera Customer Service Representative in Fort Worth, TX | 1295564670

Verified Pay check_circle	$18 - $21 per hour
Hours	Full-time, Part-time
Location	Fort Worth, TX Fort Worth, Texas open_in_new

Client: Banking Client

Job Title: Customer Service Representative

Duration: 06 Months Contract + possibility of extension and conversion based on performance

Location: Fort Worth, TX 76155 - Onsite

Pay Rate: ($29 - $21) on an hourly basis

Shifts: 3 Shifts

M-F - 10 AM to 7:30 PM CST

M-F - 12:30 PM - 09 PM CST

M-F - 12 PM to 8:30 PM CST

Training Hours – Monday through Friday 9 AM -5:30 PM EST – Will follow the schedule selected at offer time once training is completed

Role Summary:

Seeking a Banking or financial Customer Service Representative to support participants with employer-sponsored 401(k), pension, and non-qualified deferred compensation plans.
The role involves answering account-related questions, guiding participants through financial transactions, and ensuring accurate, error-free processing while delivering professional customer service.

Responsibilities:

Handle participant inquiries related to retirement and benefits accounts.
Guide participants through financial transactions and account processes.
Process transactions accurately and efficiently.
Provide professional, clear, and customer-focused communication.
Follow company policies related to attendance, punctuality, dress code, and workplace conduct.

Required Qualifications:

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Professional demeanor and customer-service mindset.
Ability to work onsite and complete virtual training requirements.
Finance/retirement-services experience or relevant certifications are a plus, not mandatory.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.

Customer Service Representative