Human Centered Researcher

Job Title: Human Centered Researcher
Job Location: Chicago, IL (Hybrid - 3 Days Onsite and 2 Days Remote)
Job Duration: 12 Months 
Shift: Mon - Fri (09:00 AM - 05:00 PM)
Pay Range: $68 - $71/hr. on W2
 
Job Summary:
As the health care industry continues to rapidly transform, our IT team conceives, develops, and delivers impactful technology solutions to support access to quality, affordable health care for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.
 
Job Purpose:

• This position is responsible for conducting end-to-end research from understanding opportunities through optimizing a product on the market.
• working with the product and design teams to understand business problems and help articulate design solutions based on a deep, empathic understanding of our end users.
• helping evangelize research throughout the organization
• mentoring junior researchers as well as helping train product managers and others in basic research techniques; working to drive data-centric culture whether it is big data, wide data, or a combination.

Required Job Qualifications:

• Bachelor’s Degree and 7 year’s experience in user experience research OR 11 years in user experience research OR master’s degree and 4 year’s experience in user experience research
• Experience developing and/or maturing holistic research practice with digital product teams.”
• Ability to adapt and thrive in various situations/environments.
• Portfolio demonstrates an ability to infer / extract underlying motivations of people rather than just reporting out quotes or observations.
• Experience collaborating with a design team.
• Quantitative or qualitative research (see preferred qualifications) but should be conversant with both types of research.

Preferred Job Qualifications:

• Advanced degree in design, HCI, social sciences or other job-related degree
• Experience in healthcare

Quantitative Focus:

• Past experience providing data literacy education to a design team.
• Expertise serving as a conduct between design and the health analytics team to craft data-driven experiences with a humane focus.
• crafting advanced models of interactivity
• Experience crafting a program of a/b tests and multivariate tests including evaluating future concepts through 404 testing.

Qualitative Focus:

• Records of creating new research methods or combining multiple methods in creative ways to uncover deeper, more realistic truths about people.
• Experience leading to discovery portion of a significant segment of customers / end users.
• Ability to synthesize disparate literature into robust secondary research around an opportunity space.
• Using rich qualitative data, craft themes through a rigorous process of synthesis
• Ability to work within both inductive and deductive research frameworks.
• CA

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