Desktop Support Technician

Pay-range : $16/hr.-$17/hr.

• Deliver, replace, and upgrade Windows 11 endpoints and iOS devices.
• Provision new devices and assist employees with enrollment.
• Configure Wi-Fi, Azure MFA, SSO, M365, and Outlook.
• Back up and migrate iOS data through OneDrive.
• Verify applications, configurations, and peripherals are working.
• Troubleshoot deployment issues and escalate when necessary.
• Collect, tag, document, and process old devices.

• Hands-on desktop/PC support or deployment experience
• Windows 11 support
• iOS/iPhone support
• M365/Outlook
• Azure MFA & SSO
• Device provisioning/enrollment
• Strong end-user/customer-facing support skills
• Basic application/peripheral troubleshooting

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.