Client Liaison

Job Description

Location: Plum, International Recovery Systems Inc

Hours: Monday-Friday 8:30am-5pm

We’re a fast-growing repossession company looking for a detail-oriented, reliable Client Liaison to join our office team. In this role, you’ll coordinate between clients, field agents, and internal teams to make sure every assignment is accurate, up to date, and moving forward smoothly.

Responsibilities

Responsibilities

• Handle high volumes of calls, emails, and case updates
• Accept and review new assignments through client portals
• Verify addresses, update account statuses, and manage case notes
• Communicate daily with clients, banks, and internal teams
• Add fees, track progress, and ensure accurate information is shared
• Assist with other tasks and projects as assigned by management.

Requirements

Required Qualifications

• 1+ year of collections, billing, or account support experience
• 2+ years in a customer service or admin role
• High school diploma or GED
• Proficiency with Microsoft Office and general computer systems
• Strong attention to detail and communication skills

Preferred Qualifications

• Experience in repossession, auto finance, or call center environments
• Familiarity with client portals or dispatch-style workflows