General Manager - Austin, Texas

General Manager (Dual Location) – Leander & Hutto, TX

Position Overview Are you an energetic, results-driven operational leader looking to make a measurable impact across a thriving healthcare and retail organization? Do you excel at building collaborative team cultures, elevating patient and customer experiences, and driving multi-unit operational performance?

We are seeking an experienced General Manager (GM) to oversee operations and team development across two high-performing optical practice locations in the Greater Austin area: Leander and Hutto, TX. This key leadership role bridges clinical patient care and premium retail optical sales. The ideal candidate brings a strong track record of success managing both clinical workflows and retail sales environments, with the operational savvy to optimize staffing, enhance patient flow, and drive consistent top-line growth across both locations.

Location This dual-site leadership role serves two of the fastest-growing, highly desirable communities in the Greater Austin metropolitan area:

• Leander, TX: Located just northwest of Austin in Williamson County, Leander is known for its scenic Texas Hill Country views, master-planned neighborhoods, outstanding school districts, and outdoor destinations like the San Gabriel River and Lake Travis.
• Hutto, TX: Situated just northeast of Austin along the booming SH-130 and US-79 corridors, Hutto offers small-town charm, exceptional community growth, and family-oriented amenities.

Connected via major tollways and arterial corridors (SH-45, SH-130, and US-183), this territory allows for manageable travel between centers while keeping you plugged into the vibrant culture, economic momentum, and high quality of life of the Austin region.

Organization Overview Our practice group is a premier regional and national eye care organization committed to clinical excellence, patient-first care, and an elevated retail optical experience. By pairing licensed optometric doctors with experienced optical technicians, retail specialists, and cutting-edge diagnostic equipment, we deliver full-scope eye health solutions in modern, welcoming environments.

We foster an entrepreneurial, supportive culture where operational leaders are empowered to run their locations as their own businesses, backed by comprehensive centralized infrastructure in marketing, billing, human resources, and inventory management.

What You'll Be Working On

• Dual-Site Operational Leadership: Direct day-to-day retail and clinical operations across both Leander and Hutto locations, ensuring seamless patient intake, exam scheduling, and optical dispensing.
• Clinic & Retail Synergy: Bridge the clinical optometric schedule with the retail optical floor to deliver exceptional patient handoffs, superior frame styling, and strong capture rates.
• Team Development & Mentorship: Recruit, onboard, train, and coach optical associates, technicians, and front-desk staff, fostering a high-performance, patient-first culture.
• Financial & KPI Management: Own the P&L and performance metrics for both locations—monitoring sales revenue, conversion rates, average ticket size, labor efficiency, and inventory accuracy.
• Doctor Collaboration: Partner closely with practicing Optometrists to optimize exam capacity, support medical optometry workflows, and maintain an exceptional doctor-patient standard of care.
• Patient Experience & Quality Assurance: Address patient inquiries or escalations promptly and uphold the highest standards for optical laboratory ordering, dispensing, and customer satisfaction.

Qualifications

• Experience: Minimum 3–5+ years of multi-unit or high-volume management experience demonstrating success in both clinical/healthcare practice operations and retail store environments (optical, specialty retail, or medical retail preferred).
• Leadership Capabilities: Proven ability to lead, motivate, and hold teams accountable across multiple physical sites.
• Operational Acumen: Strong familiarity with scheduling, labor management, inventory control, and retail sales tracking.
• Communication Skills: Exceptional interpersonal, verbal, and written communication skills to interact effectively with doctors, technical staff, retail teams, and patients.
• Travel Flexibility: Reliable transportation and willingness to divide regular working hours between the Leander and Hutto clinics.

What's In It For You

• Base Salary: $75,000 – $90,000 base salary (commensurate with experience).
• Weekly Performance Bonuses: Lucrative, performance-based weekly bonus incentives tied to store achievements.
• Travel Support: $350.00 monthly car allowance to support travel between locations.
• Equity Participation: Equity opportunity to share directly in the organization's long-term enterprise growth and value creation.
• Comprehensive Benefits: Premium medical, dental, and vision insurance options.
• Retirement Planning: Company-sponsored retirement plan.
• Paid Time Off: Generous PTO package and paid company holidays.
• Professional Support: Strong regional and corporate leadership backing with continuous career advancement opportunities.

Equal Opportunity Employer Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other protected characteristic.