Move-In Coordinator

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

ABOUT THE ROLE

Schedule: M-F, 8:30am-4:30pm, evenings and weekends by appointment only.

As a Grand Living Sales and Marketing Coordinator (a.k.a. Move-In Coordinator), you will be responsible for enhancing the overall Resident experience through the provision of exceptional coordination of the resident move-in and transition into the community. This role provides backup for the sales team to serve as a tour guide within the community, coordinating future resident interviews and appointments outside of the community, and assist with details regarding the marketing plan. This is to be handled in The Sterling Touch® friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. This position is under the general guidance of the Executive Director in accordance with Community standards, processes, procedures, practices and philosophy.

Essential Functions:

• Participate in Start Sterling! Daily line up.
• Greet the Residents, guests, fellow employees and vendors in a friendly and courteous manner.
• Responsible for coordinating and overseeing each resident's move into the community.
• Assist with furniture placement, orientation and assimilation into the community.
• Assist the Sales team/Executive Director with the planning and implementation of an annual marketing plan.
• Tour and sell the community and apartments.
• Work weekends and evenings for appointments and events.
• Comply with Grand Living policies and procedures.
• Comply with all state, federal and/or other regulatory agencies.
• Communicate with residents and their families on a variety of issues.
• Other duties and responsibilities as assigned by management.

Other:

• Employees are required to work a flexible schedule which includes, rotating weekend and holiday shifts.

Education:

• High School Diploma or G.E.D., required.
  
• Bachelor's degree, preferred.

Experience:

• One or more years of marketing experience in senior housing, real estate, banking or related field.
• Prefer experience transitioning seniors from one living environment to another.
  

We offer competitive compensation and a full benefits package for full time employees including a generous Paid Time Off (PTO) program of three (3) weeks PTO in the first year, four (4) weeks in the second year. Additional PTO is earned with length of service. Company-provided insurance coverages, a variety of group options and voluntary plans, and a 401K that matches up to 4% with a 5% contribution.

PTO at lesser rates for part-time staff. A high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), fitness center for resident and staff use.

At Grand Living, our motto is "Your Life. Uniquely Embraced." We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren't just accepted, but celebrated.

#ZR

Grand Living at Naples is a hospitality-focused senior living community serving Naples and Southwest Florida. Our team creates FIRST CLASS HAPPINESS® for residents in independent living, assisted living, and LUMINATIONS® Memory Care through compassionate support, exceptional hospitality, and THE STERLING TOUCH®.

Our dedicated team members bring FIRST CLASS HAPPINESS® to life every day. Guided by THE STERLING TOUCH®, our signature service philosophy, we create exceptional experiences for residents and their families while fostering a workplace culture grounded in dignity, pride, respect, and mutual satisfaction.

Senior living careers at Grand Living include opportunities in nursing and caregiving, culinary and dining services, health and wellness, life enrichment, housekeeping, transportation, maintenance, sales, administration, and community leadership. Team members receive extensive, ongoing training and opportunities to grow while doing meaningful work serving older adults.

All employees are eligible for career growth opportunities, competitive pay, flexible scheduling, and a meaningful career serving seniors. Grand Living also offers full-time employees a comprehensive benefits package that includes medical, dental, and life insurance; short- and long-term disability coverage; a 401(k) with company match; paid time off; employee dining options; access to community amenities, including the Grand Spa & Fitness Center; and additional benefits. Eligibility and offerings may vary by position and location.

If you are compassionate, service-minded, and take pride in creating exceptional experiences for others, explore senior living careers with Grand Living. Join a team where your contributions matter—and help us create FIRST CLASS HAPPINESS® for residents, families, and one another.

Grand Living is an Equal Opportunity Employer.