Customer Service Administrator

Customer Service Administrator | Temp-to-Hire

Wyckoff, NJ area | Fully on-site

Monday - Friday | 8:30am to 5:00pm

Job description

Our client is seeking a Customer Service Administrator to support their Customer Service team with reporting, data analysis, order management, and administrative functions.

Responsibilities

• Prepare daily, weekly, and monthly customer service reports and metrics.
• Gather and analyze data and present findings to management.
• Maintain accurate customer and order information within the ERP system.
• Create and maintain spreadsheets, reports, and presentations.
• Maintain department documentation and records.
• Assist with special projects and other administrative duties.
• Manage multiple priorities and respond quickly in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and analytical skills.
• Advanced Microsoft Excel (Pivot Tables, Formulas) and PowerPoint skills required.
• Experience with an ERP system and order management.
• Strong mathematical and problem-solving abilities.
• Detail-oriented with the ability to manage multiple priorities and deadlines.
• Customer service experience preferred.