Front Office Coordinator

Front Office Coordinator

About the Role

Express Employment Professionals is seeking a friendly, organized, and customer-focused Front Office Coordinator to serve as the first point of contact for job seekers, associates, clients, and visitors. The Front Office Coordinator plays a vital role in creating a positive office experience while supporting recruiting, administrative, and customer service functions.

This position is ideal for a highly organized professional who enjoys helping people, thrives in a fast-paced environment, and can effectively manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

Reception & Customer Service

• Create a positive first impression for all visitors and callers.
• Greet applicants and visitors promptly and professionally.
• Answer incoming phone calls, determine caller needs, and route calls appropriately.
• Provide outstanding customer service to job seekers, associates, clients, and team members.
• Document inquiry calls and applicant information accurately in the company database.

Applicant & Recruiting Support

• Manage applicant flow throughout the office to ensure an efficient and welcoming experience.
• Schedule interviews and orientations with Employment Specialists.
• Administer skills assessments and provide instruction as needed.
• Enter applicant information and maintain accurate records.
• Conduct initial inquiry calls and gather applicant information.
• Make outbound calls to prospective candidates from recruiting lists.
• Assist with recruiting initiatives, hiring events, job fairs, and community outreach activities.
• Send interview reminders and follow-up communications via phone and text.

Administrative Support

• Process and file applications, onboarding documents, and employment records.
• Type correspondence, prepare mailings, and maintain mailing lists.
• Maintain confidentiality of applicant, associate, and client information.
• Collect timecards and assist with payroll-related questions.
• Distribute paychecks to associates when applicable.
• Support office projects and team initiatives as assigned.

Office Operations

• Maintain a clean, organized, and professional office environment.
• Monitor inventory levels and order office supplies and applicant materials as needed.
• Ensure orientation packets and employment forms remain fully stocked.
• Assist in monitoring and responding to applicant and associate text message communications.

Compliance & Professional Development

• Follow all company policies, procedures, and staffing systems.
• Maintain knowledge of staffing services, office procedures, and employment-related documentation.
• Stay informed regarding applicable federal and state employment laws and regulations.
• Participate in ongoing training, coaching, and professional development activities.
• Support office goals and performance objectives through teamwork and accountability.

Qualifications

Required Skills

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage a high volume of phone calls and office traffic.
• Strong typing and data entry skills.
• Ability to accurately enter and manage information in multiple systems.
• Strong attention to detail and follow-through.
• Team-oriented mindset with a positive attitude.
• Ability to work effectively in a fast-paced environment and under pressure.

Preferred Qualifications

• Previous experience in a receptionist, front desk, administrative, customer service, recruiting, or staffing role.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
• Experience working with databases, CRM systems, or applicant tracking systems.

Education & Experience

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office and other business software applications.

What Makes a Successful Front Office Coordinator?

The ideal candidate:

• Is welcoming, professional, and approachable.
• Demonstrates integrity and professionalism in every interaction.
• Has a passion for helping people find employment opportunities.
• Embraces teamwork and continuous learning.
• Possesses strong problem-solving skills and business awareness.
• Represents the Express Employment Professionals brand in a positive and professional manner.

Why Join Express Employment Professionals?

At Express, we help people find meaningful work and help businesses find quality talent. As a Front Office Coordinator, you'll play a critical role in creating a positive experience for every applicant, associate, and client who walks through our doors or contacts our office.

Join our team and make a difference in the lives of job seekers and local businesses every day!

Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees.

Our Mission:
To professionally market and provide quality human resource solutions through an international franchising network that profit our associates, customers, franchisees, corporate staff, stockholders and communities in which we conduct business.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.

Our Impact:
Express has put more than 6 million people to work worldwide.