Front Desk Agent

The Front Desk Agent is a vital part of the guest experience, responsible for managing guest check-ins, addressing customer inquiries, and ensuring smooth daily operations at the front desk. This role requires working independently during 8-hour shifts, including evenings and weekends, to maintain a welcoming and efficient lobby environment while adhering to safety policies.

 Must be available for 2nd & 3rd Shift.

Responsibilities

• Greet and check in guests efficiently
• Assist customers with inquiries and requests
• Process payments accurately and securely
• Handle phone calls and direct them appropriately
• Resolve guest complaints promptly and professionally
• Monitor the lobby area to ensure a safe, orderly environment
• Update and manage booking information
• Comply with all safety and security protocols