Front Desk/ Customer Service

The Front Desk/Customer Service role is essential for creating a welcoming and efficient experience in a corporate office environment. This position involves greeting guests, managing customer interactions, and supporting appointment and communication needs with professionalism and care. The role typically operates under flexible schedules including standard business hours as well as evenings and weekends, reporting directly to the Customer Service Manager or Office Manager.

Responsibilities

• Welcome and assist guests upon arrival
• Provide customer assistance and address inquiries
• Schedule and manage appointments efficiently
• Handle incoming phone calls professionally
• Resolve customer complaints promptly and effectively
• Manage guest check-in and check-out processes