Fraud Specialist/Fraud Operations Specialist I_26-04475

Job Title: Fraud Specialist/Fraud Operations Specialist I
Job Id :26-04475
Location: Overland Park ,KS
Duration:06 months on W2 contract
 
Description:
 
Job Summary
 
We are seeking a Fraud Specialist / Fraud Operations Specialist I to review suspicious customer accounts, transactions, and eCommerce orders. The ideal candidate will investigate potential fraud, identify trends and risks, document case findings, and support fraud prevention initiatives.
 
Work Location & Schedule
 

• Location: Overland Park, KS or Allentown, PA
• Hours: 8:00 AM – 5:00 PM Pacific Time
• Initial Training: On-site for the first 30 days
• Hybrid: After 30 days, remote work may be available up to 2 days per week
• Weekend: Weekend work may be required based on business needs

 
Key Responsibilities
 

• Review suspicious customer accounts, transactions, and eCommerce orders.
• Investigate suspected fraud cases and meet established SLAs.
• Identify fraud trends, risks, and potential vulnerabilities and escalate findings.
• Monitor fraud activity and recommend improvements to fraud detection processes.
• Support testing and enhancement of fraud prevention tools and workflows.
• Collaborate with internal and external business partners.
• Maintain accurate documentation of investigations, alerts, decisions, and customer interactions.
• Handle inbound/outbound calls and voicemail follow-up as needed.
• Participate in team meetings, training, coaching, and process improvement initiatives.
• Protect confidential customer and company information.
• Follow company policies, procedures, and compliance requirements.

 
Key Performance Expectations
 

• Work 20+ cases per day on average.
• Handle 20+ calls per day on average.
• Maintain required quality, accuracy, and productivity standards.
• Meet established SLA requirements.
• Maintain complete and accurate case documentation.

 
Qualifications
 

• 1–2 years of experience in Fraud Prevention, Risk Operations, Chargebacks, Customer Disputes, or a related field preferred.
• Bilingual in English and Spanish or Mandarin preferred.
• Basic understanding of fraud risks and fraud detection techniques.
• Strong computer skills and ability to learn new systems quickly.
• Experience with Microsoft Teams, Excel, and Word.
• Experience with Google Docs and collaboration tools.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Strong analytical and decision-making skills.
• Ability to work effectively with cross-functional teams.

 
Additional Requirements
 

• Reliable attendance and adherence to assigned schedules.
• Ability to work on-site and follow the required hybrid schedule.
• Professional communication and ability to accept coaching and feedback.
• Ability to adapt to changing business needs and priorities.

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.