AWS Connect

Amazon Connect, Amazon Lex, AWS Lambda, AWS pinpoint or End User Message & Amazon Dynamo DB

Nice to have skills:

Service design with developer background and quick learning ability.

Experience with AWS customer engagement tools (Connect, Lex, etc.).

Configure contact flows and build reports in AWS Connect.

Integrate AWS Connect IVR with platforms using APIs and AWS services (Lambda, DynamoDB, S3, etc.).

Hands-on experience with multiple AWS services, including at least two AI services.

Strong scripting skills and ability to implement AWS environments as code.

Automation-focused mindset; AWS certification is a plus.